1. Orders
1.1. Payment
We accept Visa, Mastercard, American Express, Delta, Paypal, Bank Transfer and Cash
1.2. Ordering
You will receive an order confirmation email within two hours of placing an order. If you do not receive this email please contact orders@regentsounds.com so that we may investigate and confirm that your order has been placed successfully. When you place an order to purchase a product from us your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in the dispatch note do not form part of the contract.
1.3. Pricing
Prices include VAT and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. VAT will automatically be deducted at checkout for VAT exempt countries.
1.4. Cancellation
You are entitled to cancel your contract within 14 days of receipt of the goods. If you wish to exercise this right prior to dispatch of the items, please email info@regentsounds.com or phone us on 020 7379 6111. If your order has already been dispatched please follow our returns information below.
1.5. Returns
We hope that you will be completely satisfied with the items you purchase from us. If you are not or if your order was damaged in transit, all you need to do is email the details to us at returns@regentsounds.com or use the Contact Us form on the website. You will then need to return the products to is in the same condition they were received with original packaging. We strongly suggest you use a tracked and insured service when returning your goods to us as all goods are the responsibility of the buyer until they have been received by us.
1.6. Refunds
If you cancel your order before it is shipped, we will reimburse to you all payments received from you, including the cost of delivery. If you withdraw only from a part of the contract, relating to a specific product, we will reimburse you with the value of the product and any costs related specifically to it. However, we will not repay costs relating to the order in general, which would have been charged irrespective of the product subject to withdrawal, such as delivery costs. We will reimburse you without undue delay and in any event not later than 14 days from the day your return has been received by us. We will reimburse you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. For items returned more than 28 days after you received them, any refund or exchange will be at the complete discretion of Regent Sound Ltd. This does not affect your statutory rights.
2. Content
3. Deliveries
3.2. Overseas Deliveries
international deliveries may take 3-4 days for delivery.
4. Legal
4.1. Legal identity
Regent Sounds is the trading name of Elegant Music Limited. The site is owned and operated by Elegant Music Limited registered in England and Wales, company number 07190833. If you have any questions about this policy, the data we hold on you, or have any complaints or recommendations, please contact us using the details below.
VAT registration number: GB 390429094
This website, its contents and any contract brought into effect by using the site is governed by and construed in accordance with the law of England and Wales.
4.2. Warranty.
Manufacturing defects would show within 6 months so in the unlikely event that something breaks within this period please contact us immediately so we can determine what has happened and find a solution.
4.3. Liability.
We cannot accept any liability for a failure to comply with instructions specifically stated on this website or if the site is unavailable or goes down during use. Our site may contain links to other sites, we cannot accept be responsible for the security, content or the policies of those sites.
5. Security
Your payment details are held in an encrypted format by our payment provider (Shopify). This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
Their secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 020 7379 6111 to discuss placing your order over the phone.
We take all reasonable precautions to keep your personal information secure, but unless we are found to be negligent, we shall not be liable for unauthorised access to information supplied by you.
6. Privacy
We will treat all your Personal Information as confidential. We take your privacy seriously. We will never sell or distribute your information to other companies, other than is necessary to fulfil your order (for example, giving your address to our courier company). If you would like to see or amend the data we hold on you either log into your account in the first instance or email us with your request.
6.1 Information we hold.
If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by Shopify who is our payment provider. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections. (Please see our cookie policy for anonymised data that we also collect to help with the operation of our site)
6.2 Information we use
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. Any successor to Regent Sound Limited may use your information on the same basis.
If you have opted into our email newsletters, we also use the information to keep you up to date with Sansho products and offers. You can opt out at any time by clicking on the Unsubscribe link in any marketing email we send you.
6.3 Links to other websites
Our website may contain links to other websites of interest. Once you leave our site, we cannot be responsible for the protection, content and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Please click here to view our full privacy policy, updated May 21, 2018.
7. Cookies
Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. The cookies we use are listed below.
7.1 Web Analytics Cookies
We use web analytics cookies to gather information on visitor behaviour, including where visitors come from, how visitors browse our website, including most popular web pages, and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behavour, so all information cannot be tracked back to you.
Session Cookies Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.
Tracking Codes Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s.
7.2 No Private Information is Stored
Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Sansho site and never gets shared with anyone else.
7.6 How to Block Cookies
You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.
8. In-store Refund Policy
If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or credit note.
This does not affect your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.